Contact
How to reach MetaOrtho
For clinical care questions, please log into your patient portal and message your care team. For everything else, the contacts below are the right starting points.
Not for medical emergencies
MetaOrtho is not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.
Practice address
MetaOrthopedics, PLLC
3096 Chapel Woods Cove
Germantown, TN 38139
General inquiries
Phone
[TO BE PUBLISHED — staffed phone line pending setup]
Until the staffed line is live, the fastest way to reach us is by email at info@metaortho.com.
Hours of operation
Administrative hours (email and phone, once live):
Monday – Friday, 9:00 AM – 5:00 PM Central Time
Closed Saturdays, Sundays, and federal holidays. Clinical visits are by appointment; you can request a visit through your patient portal at any time and we’ll respond on the next business day. MetaOrtho does not provide emergency care — if you are experiencing a medical emergency, call 911.
Privacy Officer
For HIPAA privacy questions, requests to access or amend your records, or to report a privacy concern:
Dr. Jay M. Saenz, MD — Privacy Officer
info@metaortho.com (dedicated privacy@metaortho.com mailbox pending)
Compliance and grievances
To file a complaint about MetaOrtho’s services or advertising, see our grievance process.